These guys are great!
First of all, Mike spent a lot of time explaining our options after he saw our house and its set-up. He had no problem reworking the estimates on a couple of different systems. Mike did not try to push the most costly set-up either. He pointed out that in an emergency situation we really did not need to have everything tied in and then proceeded to identify the key elements which we might include. We were given an initial waiting time which we were happy with, but, a unit became available sooner and Essential Power Systems gave us a call to see if they could do the install the next day. They arrived on time and each member of the work crew set upon their individual tasks in an efficient, and professional manner. The workers were courteous and affable. They did not mind questions about their specific duties and were open to friendly conversation. They did not mind our dog, and our dog accepted them easily. Our grandchildren were also visiting at the time, and the men glad to let them see what they were doing. these guys have obviously worked together for some time. It was as if the installation process had been choreographed. They were considerate of the landscaping near the install. When the install was finished they performed a check with the generator running to verify each of the circuits connected were as expected. Then they gave us initial instructions for the operation of the generator. I would also like to add that I had a number of questions both before and after the install. The staff at Essential Power were always able to answer my queries, and were prompt whenever a call-back was required. I can’t imagine why anyone in the service area for Essential Power Systems would go anywhere else. Product, Price, Performance, and Service, they have it all.
Essential Power Systems will live up to your expectations and more!
The whole team at EPS lives up to all the reviews you will read. Mike will walk you through everything you need to know with no push on equipment you may not need. The whole installation process was seamless all done by a group of guys who know their stuff. Our family is very comfortable in knowing that EPS and its team are there for us.
Thanks to all. The men on the job were courteous, professional and did a wonderful job. Essential Powers made the whole process from start to finish a pleasure. We now have a peace of mind. Rose and Rich.
–Rose/Wappinger Falls, NY
Great service and customer focus!
I have a service arrangement with EPS. The night before Sandy hit our area (Carmel, NY), I discovered that my generator had a red light on. It was Sunday night, EPS sent an email saying that they will send someone early morning if conditions permit. It was reassuring to hear that from them that late in the night. And technician’s cam around 7 am and fixed the problem, hours before Sandy hit. We would have had a big disaster with our fish if they had not come that morning. EPS has always been very prompt in communication and service. I am a grateful customer!
–KP, Carmel, NY
The friendly considerate service was amazing. Barbara patiently answered all of my questions, addressed my concerns and worked with me to resolve my problem promptly. Mike was prompt, an obvious expert and resolved my issues on the spot. What a find!
–Patti, Pawling, NY
Highly recommended…a one of a kind business.
I immediately felt reassured about this generator installation situation on meeting Mike. Mike discussed my generator options based on my needs. There was no pressure regarding purchasing the product or the actual installation. As a team Mike and Barbara kept communication open, helped to coordinate with the gas company and guided me in relation to county/town permits. I actually had the opportunity to witness the generator installation and learned a bit more about why this company is so successful. Apart from the obvious expertise in the field; there was a genuine zeal in problem solving to make things absolutely correct. I also learned that each home presents a unique situation that requires a comprehensive approach. The leadership in professionalism is refreshing and the crew reflected this standard as well…and the after clean up was impressive! From beginning to end Essential Power Systems said what they were going to do and they did it, pure and simple. The attention to detail was also present in over all approach to me, a customer without experience with generators. I was always treated with respect. Within three weeks of owning my generator I have used it approximately 15 hours. I have peace of mind that if I have questions or needs Mike and Barbara are there…or here emailing their responses! A total pleasure to do business with. Extremely highly recommended.
–Pat, Putnam Valley, NY
Generator failed during a thunderstorm. Called dealer in the morning and he was over in the afternoon. Parts required were on the truck. Back up and running in about an hour. That’s what I call service!
–George, Holmes, NY
Extraordinary customer focus!!!
Mike and Barbara run an excellent customer focused business. Mike is great at walking you through the different options and gives you the system you want without trying to upsell you to a product, which is more than you need. I had one 17kW installed at my house and another 17kW installed at my mother’s house. Essential was always prompt, friendly and did the job in the time promised as well as at the $’s promised. i was sitting on the couch yesterday morning reading the paper when the power cut off, I did a count down from 18 and by the time I got to 10 the system was up and running. Great system and service and I got to finish the paper rather than emptying the content of my freezer and driving them to a friend’s house.
–Anthony, Hopewell Junction, NY
Generac contacted Essential Power Systems on my behalf because no other local dealer would return my calls. I was totally frustrated, but Barbara and Mike responded immediately and took care of me. They listened to my problems and went in to action the next day. Mike even called me from my home to give me a status report. I couldn’t be happier or recommend them highly enough. I’ve already recommended them to 2 other Generac owners. They definitely understand the concept of “Hug Your Customers”. They’re the best. Don’t waste your time calling anyone else. Thank you again Barbara and Mike.
–Kev Wevy, Hyde Park, NY
I got several quotes and talked to various dealers. None came close to the professionalism, ease of conversation, and expertise as Essential Power Systems. I was at home and watched the whole installation. It was top notch – they cared about the little details- how the electric line to the generator ran, making sure it looked neat and was not in the way of other wires and pipes. They even fixed a small problem with my gas line to my furnace during the installation process. Post installation service has been just as good. They respond quickly to my emails or calls. We recently lost both electric and gas due to a storm recently and they helped me make sure the generator was back on line when everything was restored. A very customer focused dealer!
–A&A, Hopewell Junction, NY
Outstanding Service And Product
My Generac generator ran for 122 consecutive hours during the recent power outage. I only needed to add a quart of oil at about the 90-hour mark. Essential Power called me during the outage to remind me to check the oil. It powered my entire house including my well pump and sump pump. I was the only house in my neighborhood with power. It was worth every penny.
–Jim, Flemington, NJ
I Truly Thought You Could Not Find Excellent Service Anymore, I Was Proven Wrong!
On time, professional, Did not know they were there until they told me they were finished. No Nonsense Crew, Down to Business and Honest. Thank You Mike, Barbara and crew for your service. Happy to have found you!
–Henry, Wappingers Falls, NY
This is a husband & wife team who personify what small business is & should be all about. We were able to discover them through another house project we had done earlier this year (kitchen remodel). After one more time without power for a couple of days, it was finally time to get a whole house generator. From the original remodeling job well done, there was no hesitation on who to call. Even though it was an extremely busy time for them, they bent over backwards to accommodate us in a timely fashion. We would highly recommend them to anyone & have already done so.
–K, Hyde Park, NY
I Am So Glad I Found Them
I would vote Essential Powers Excellent Plus. These days it’s so hard to find good customer service and it was such a relief and pleasure doing business with them. They made me feel like they cared and like I was their most important customer. I couldn’t have asked for more. They took care of absolutely everything.
–LitesAreOn, Stormville, NY
Better Service Cannot Be Found!
Essential Power Systems listened to our wants, needs, and desires when helping us select the right generator to meet our family’s lifestyle. We felt like they really listened to us and knew exactly what we wanted, and they delivered! Any questions we’ve had, at any point, have always been immediately answered either via telephone or email. Better customer service does not exist today! Essential Power Systems exceeded all of our essential needs!
–Familyof5, Yorktown Heights, NY
A Great Experience!
After Hurricane Irene, my wife and I decided to get a standby generator installed. We received 2 estimates and Essential Power Systems was by far the best. Mike and Barbara are incredible! They kept us informed every step of the way and are very, very professional. The installation went smoothly and we are up and running. Essential Power Systems is a true example of how being customer centered makes a company effective and successful. I can’t say enough about them and give them my highest recommendation.
–David, Milan, NY